FAQs

Calendar Orders

Does the calendar come with the frame?
No, the calendar and the frame are sold separately.

When does the new calendar come out?
The calendar usually comes out midsummer.

When does the old calendar go on sale?
It will go on sale when the new calendar comes out.

Do you offer expedited shipping?
The website does not offer expedited shipping, however, if you call our 1-800 206 2166 number, they can help you with expedited shipping.

Online Orders

I saw this on your website, do you have it in the store?
Our website is a summary of all of our stores.  When orders are placed we usually fill them from inventory from the store or order them directly through the artist.  Each store will have varying inventory.

How do I know my order when through?
When your ordered has been filled and shipped, an automated email will be sent to you with a tracking code.

Product Care

How do I clean oxidized sterling silver?
In order to clean oxidized sterling silver without removing the oxidization we recommend using warm water with hand soap.  Do not use hot water as it can remove the oxidization.  Then gently dry with a hand towel.

How do I clean matte finished sterling silver?
We have two ways we recommend.  For a quick shine, spray some windex into a ziplock bag, then put the jewelry into said bag and shake.  This will bring it back to it's original luminous quality.  For a deeper clean for jewelry that may have been neglected, we recommend a baking soda bath.  First, create a bowl or tray out of tin foil.  Put a couple of tablespoons of baking soda into the tin foil bowl.  Then boil some water.  It is very important the water be hot, otherwise the chemical reaction will not work.  Put the boiling water into the tin foil bowl.  Once your bath is set up, you can plop your jewelry into the bowl.  The baking soda, tin foil and hot water will gently remove any tarnish without taking away the matte finish.  Leave the jewelry in for approximately 10 minutes.  Remove jewelry and gently dry with a towel.

How do I clean drusy?
Due to the delicate nature of the crystals, we recommend cleaning with unscented dishwashing detergent, water and a soft brush.  If you have any further issues with cleaning the piece, please bring into one of our store locations so that we can send it to the artist for them to clean.

Product Information

What is Drusy Quartz?
Drusy is a gemstone that forms on host materials such as agate or other minerals.  It naturally forms over millions of years.  It is just like the inside of a geode.  It is most commonly made up of clear quartz crystals and is usually found on blue or gray agate.  It can be found in varying shades of yellow, orange, red and brown.  More rarely, it can appear with green garnet or blue azurite.  These rare forms make them more valuable.  Drusy is a soft stone and can chip easily.

What is Platinum Drusy?
Platinum Drusy is a drusy quartz that has been coated with a thin layer of sterling silver in a process call vapor deposition.  It can also be used with gold and platinum.

What does oxidized sterling silver really mean?
All sterling silver will oxidize over time.  It will especially tarnish if it is not worn very often or exposed to salty air.  Oxidized sterling silver in jewelry is an intentional oxidization administered by the artist called a patina.  It is a chemical process most commonly using liver of sulfur.  In the process, the artist can control the level of darkness in their pieces.  Most artists use this technique to bring out texture and the handmade nature of their work.

What is sterling silver exactly?
Sterling silver is 92.5% silver and 7.5% another metal, most commonly copper.  Mixing in the other metal strengthens the sterling silver.  Rarely silver can be mixed with nickel which can make it non-hypoallergenic, but most sterling silver is mixed with copper.

What metals are hypoallergenic?
Gold, platinum,  titanium, stainless steel, fine silver, copper and sterling silver  are all metals that are safe for people allergic to metal.  The most common allergies are nickel and zinc (in its alloy form).  Some metals can be mixed with these which most likely causes the allergic reaction, which is why some can be allergic to sterling silver if it is mixed with nickel.  However, sterling silver is most commonly mixed with copper.

What is the difference between 14k yellow gold and 18k yellow gold?
14k gold is 58.3% gold and 18k gold is 75% gold.  24K gold is pure gold and is too soft to use in jewelry.  14K and 18k gold are mixed with other metals to make them stronger.  14K gold is stronger than 18k gold.  

How do the spinning globes work?
The globe rotates peacefully and silently using only the energy from light and the force of the Earth’s magnetic field. The globe has an inner globe that rotates and is contained within an outer shell, which does not rotate, made of clear acrylic. The thin space between the inner globe and outer shell is filled with a safe, perfectly clear fluid that buoyantly supports the inner globe. The graphic features on the surface of the inner globe are magnified and appear to be on the surface of the outer shell giving the optical illusion that the outer shell is actually moving.

A carefully designed, and highly efficient drive mechanism within the inner globe drives the rotation. Energy for the drive is provided by very advanced solar cells within the inner globe, illuminated by light passing through the graphic. The drive includes a magnetic element that reacts with the Earth’ s magnetic field, much as a common compass does, to provide torque to drive the globe. All of these elements work together to create a beautiful and magical object perfect for any room.

Note: If the globe is placed on a magnetizable metal such as iron, the globe will not spin.

My internet browser says your security certificate is invalid. Is your site secure?</b>

We take security very seriously. Our website uses a TLSv1.1 security certificate. If your browser says the security certificate is invalid, it's likely that your browser needs to be updated to a more current, TLSv1.1 supporting certificate. To find out if your browser is compatible, <a href="http://en.wikipedia.org/wiki/Transport_Layer_Security">click here.</a>  For any further issues, please contact info@abacusgallery.com. We are always happy to take your order over the phone at 800-206-2166, as well.