Abacus Policies

Orders

Payment

We accept Visa and Mastercard as forms of online payment. We are currently unable to accept gift cards online, however, we are happy to take them over the phone. Call us at 800-206-2166 to complete a phone order.  If you would like to place an order with Amex or Discover please call us at 800-206-2166

When will my order ship?

We quote 1-3 weeks for items to ship through our website.


If the item you’ve ordered has a longer shipping timeframe it will be noted in the product description.

Tracking your order:

When your order has shipped you will receive an email with tracking information.

If you have an account with us (sign up at the top of the page by clicking the Signup tab) you can track all of your orders from within your account.

Can I call one of the store locations about my order?

Our store locations are unable to access your order information. Please direct online order concerns to info@abacusgallery.com. We will answer your email as promptly as possible. Emails received on weekends may take us a little longer to answer.

If you have ordered a calendar, Dana Heacock note cards, or a Dana Heacock print please call 800-206-2166 or email us with questions.

Exchange Policy

Return Policy for online purchases:

Due to the handcrafted nature of the items sold, some variations may occur. Many items are unique in shape, color and size.

If you are not satisfied, please package your purchase carefully, enclose a copy of your order receipt and mark the outside of the box web return and send fully insured within 15 days for a refund to: 
Abacus
44 Exchange Street,
Portland, ME 04101.

 After 15 days you will be given store credit for purchases which may be used towards purchases online or in any of our stores. Shipping and handling on returned merchandise is non-refundable. Please insure items over $50. Please ship items in appropriate packaging to avoid damage. Items received by abacus damaged due to inadequate packaging will not receive a refund. 

Please note: This policy does not apply to in-store purchases. Please refer to the store return policies on your receipt.



Items returned for exchange:

If you would like to exchange an item purchased on our website you may do so within 30 days after purchase. Shipping charges will be applicable for the exchange. Spedial order and final sale items are not eligible for exchange.

Exchange Policy for in-store purchases:


All returns must be accompanied by an original Abacus sales slip or gift receipt.
All returns must be made within 30 days.
Within 30 days customers may return items for exchange or store credit only. We do not issue refunds.
All sale items and custom orders are final sales.
All returns are subject to inspection.  Only items in perfect, original         condition can be accepted for exchange.


Custom Orders and Special Orders:

Items noted as custom or special orders are non-refundable and non-returnable. This applies to items purchased online and in our stores.

What happens if I custom order a ring and it doesn't fit?

All custom orders are expressly non-refundable and may not be returned. If the artist is making the item according to your specifications, that item is a final sale. Please be certain that you are sized at least twice by a reputable jeweler before ordering a ring. The order will be made according to the size you submit. Resizing by the artist will require a fee.

Can I get a gift receipt?

Of course. Just check the "Please Enclose a Gift Receipt" box at checkout. We will enclose a gift receipt dated for 30 days from the date of purchase in your package. Items designated as special order items are not eligible for return or exchange.

What is the return policy for gifts?

We are happy to exchange your item for another item or a store credit within 30 days from the purchase date/gift receipt date as long as it is accompanied by a receipt or gift receipt and it is in perfect condition. If the item was a web order and did not come with a receipt or gift receipt please email us at info@abacusgallery.com with the givers first and last name, your contact information and a description of the item. We will contact you with options for exchange. Web order gift returns are subject to the same time frame as in-store purchases. Items designated as special order items are not eligible for return or exchange.

Shipping

How will my order ship?

We ship via UPS, FedEx and USPS depending on the item. All items are shipped ground, fully insured.


Do you offer expedited shipping?

We do not offer expedited shipping online. If you would like to arrange for expedited shipping for the Abacus Calendar please call us at 800-206-2166. To inquire about expedited shipping for other items please email us at info@abacusgallery.com. We do not offer expedited shipping for all items.

How are shipping charges determined?

We do our best to keep shipping rates low. Our shipping charges depend on the item(s) ordered, their weight and value. To determine the shipping charge for an item simply add it to your cart.

Domestic Shipping Charges for Calendars, Cards, and Dana Heacock Prints


Calendars and Cards:


total amount ordered     shipping
rate
up to $26.         $5.50

$26.01-50             $8.95

$50.01-85             $10.95

$85.01-140             $12.95

$140.01-500             10%
of order amount
$500.01 and up         $50.00


add $5.00 to above amounts for shipments to Canada, $15. for overseas shipments.

Prints:


up to $100. $11.00

$100.01-299 $18.00

$300 and up $24.00


add $10.00 to above amounts for shipments to Canada, $15. for overseas shipments.

Expedited shipping for calendars and prints can only be arranged by phone. If calling within the U.S. 1-800-206-2166 or from outside the U.S. 001-207-633-7583.



Do you ship internationally?

We ship our calendars, prints, and note cards worldwide. We ship other products to Canada. The customer is responsible for all taxes, duties and entry fees.
We do not ship items other than calendars, Dana Heacock note cards, and prints to overseas addresses, with the exception of AFO/FPO addresses. 



Damaged Items:

If anything in your package arrives broken, please do the following:

1) Save all of the packaging including the outside carton.

2) E-mail: info@abacusgallery.com or call us at 800-206-2166 with the nature of the problem, even if the package is a gift.
We will provide you with instructions and the next steps at that time.
3) You must notify us within 15 days of receipt of the damaged item.

Customer Accounts

What is the Customer Account?

It’s a great way for you to reference information later on if you need to. The customer account is there for you to keep track of your orders, favorite items, and mailing list subscriptions. You do not have to sign up for one to make purchases or use our online shop, and you don’t have to make a purchase to make one.  

What information is required for an online account?

All we require for an online account is your name, an email address and password for login, and a mailing address. You can enter additional information if you’d like to receive email newsletters from us, or would like to have your address on file for later reference. We don’t sell or distribute any of your information to anyone.

I can’t remember my login info. How do I retrieve it?
Your username is the email address you use to place orders. If you’ve forgotten your email address or password and need us to reset it please email us at info@abacusgallery.com. We will email you a temporary password. Please allow one business day for a response.

My orders

This section of your account contains your orders placed on www.abacusgallery.com only. Orders placed over the phone, in person, or via mail are not included in your customer account.

What is my order status?

Pending: If your order is marked pending it means that we haven’t received the order because you either haven’t clicked submit, or your order hasn’t been processed by our system for some other reason such as a credit card decline. Please try your order again or contact us at info@abacusgallery.com or 800.206.2166 for assistance.

Completed: Your order has been processed by our system. This means that Authorize.net, our credit card processor has confirmed that there’s enough space on that credit card for your purchase and that our website has sent the order to us to fill. You will have received a confirmation email from us with the subject line “Your order has been successfully processed” at this time.

Fulfilled: This means we’ve filled your order in one of our stores or directly from the artist and that shipping is pending. Generally this means we’re waiting on tracking information from the artist or that we’ve downloaded your order and that you will receive tracking information in a separate email later (usually within 24-48 hours).

Shipped: Your order has shipped! You should have received a tracking number in your email, and you can also find it in your account by clicking on the tracking tab.

If you have any questions about your order please don’t hesitate to contact us.

Gift Giving

Do you offer gift wrapping?

We do not.  Since most orders are shipped directly through the artist we can not offer gift wrap.


Can I include a message for the recipient?
Of course! We’re happy to include your message on an enclosure card. Just include it in the comments section when you check out.

Can I get a gift receipt?
Of course. Just include it in the comments section when you check out. We will enclose a gift receipt dated for 30 days from the date of purchase in your package.


What is the return policy for gifts?
We are happy to exchange your item for another item or a store credit within 30 days from the purchase date/gift receipt date as long as it is accompanied by a receipt or gift receipt and it is in perfect condition. If the item was a web order and did not come with a receipt or gift receipt please email us at info@abacusgallery.com with the givers first and last name, your contact information and a description of the item. We will contact you with options for exchange. Web order gift returns are subject to the same time frame as in-store purchases.

Gift Cards
How do I redeem my Abacus Gift Card?
You can redeem your gift card in the following ways

• In person at any of our five locations: present your gift card at the time of checkout. The amount of your sale will be deducted from your card. Any remaining balance stays on the card. If the amount on your card is less than the amount of the sale you can pay for the remainder with cash, check, or credit card.

• By phone: call us at 800-206-2166 to make a purchase over the phone with your gift card. If a split tender is necessary, please have a credit card ready to pay for the balance of your order.

• Online: At this time we’re unable to process gift cards online via our shopping cart. If you would like to make an online purchase using your gift card please contact us at info@abacusgallery.com. We expect to have gift card checkout functioning soon.



Can I reload my Abacus Gift Card?
You can! You can re-load your gift card any number of times, in any amount up to $500.

• By phone: Call us at 800-206-2166. Have your gift card and a credit card on hand. Let us know what the number on your gift card is, and how much you’d like to put on there.

• In person: Simply present your gift card to the sales person and let them know you’d like to reload the card. You can pay by cash or credit card to add value to your card.

• Online: From the Gift Card page, add the amount you would like to put on your existing gift card. When you go through checkout, simply put the following in the comments box: GIFT CARD RELOAD followed by the sixteen digit card number. We’ll apply the value to your card and send you a confirmation email that the amount has been added.



Are there shipping charges on gift cards?
Standard shipping is free. 



How will my gift card be shipped?
We ship all gift cards UPS Ground. You may be required to sign for larger gift card amounts.



When will my gift card be shipped?
Your card will ship within 24 hours of processing your order.



What kind of gift packaging do the gift cards come with?
Your gift card will be shipped in a matching card case with the amount filled in. We’ll leave the to and from spaces blank, unless you’d like us to fill it out for you.


How do I check the balance on my card?

You can check the balance of your gift card by calling 866.794.4839.



Are there any fees or declining balances associated with the Abacus Gift Card?
No. You are not charged any transaction fees or penalized for inactivity.


I need to order multiple gift cards. Can I do that online?

You can, however they all have to be shipped to the same address. If you would like to order multiple gift cards and have them shipped to multiple addresses please call us at 800-206-2166 to place your order over the phone.



Do you ship Gift Cards to Canada? Internationally?

At this time we only ship our gift cards within the US and Canada.



I have a paper gift certificate, or lots of store credits that I’ve been saving for a rainy day. Can I combine them and apply the value to a gift card?

Absolutely. Please bring all of the gift certificates and store credits you would like to combine to one of our store locations. We’ll put everything on one card for you as long as the total doesn’t exceed $500. If it does, the amount will be split across two cards.



What if I lose my Gift Card?
All gift cards must be treated as cash. We are unable to replace lost or stolen gift cards.




Do you offer corporate gift cards?

We do! Our corporate gift program includes our gift cards, which make excellent gifts for employees, clients, and customers. Please contact us at info@abacusgallery.com for more information about our corporate gift program.



Gift Card Terms and Conditions

• Sales tax is not applied to gift card purchases. If you are purchasing other items in one of our stores at the same time, or are ordering additional items and having them shipped within the state of Maine, a 5% sales tax applies to non-gift card items.

• Abacus is not responsible for lost or stolen gift cards. Treat them like cash.

• Abacus gift cards are non-refundable and cannot be redeemed for cash.




Gift Cards as Store Credits

Beginning in fall of 2010 all store credits will be issued to a plastic gift card. Our regular exchange and store credit policies apply. Your store credit is essentially a gift card. Use it like one! Or, give it to someone else who might like to use it. Please treat the card like cash. We are unable to keep records of gift cards.

Security


Privacy Policy

We like our privacy as much as the next internet shopper so we keep a tight ship and do not share information about you with anyone. We only ask for the minimum amount of information required to complete a sale. Cookies are used simply to track purchases.

Credit Card Security
All credit card information is securely run through Authorize.Net. Credit card information is not stored on or accessible from this site.

Email Newsletter
We are adding our own customer e-mail addresses to our own list serve in order to send information about sales, events and new items for our store only, on an opt-in basis. We will not share your information to other catalogs or send junk mail unrelated to our business. If you wish to be removed from our list you can unsubscribe by clicking the link at the bottom of the e-newsletter. If you discover that your personal information has been distributed by a company called "Abacus.com" please note: We are not affiliated with that company. Unfortunately, we share a name, but do not share their philosophy of selling customer information. If you have any questions about our Privacy Policy, please e-mail us and we will respond to any concerns you may have.







Copyright © 2005 Abacus American Crafts. All Rights Reserved. Abacus American Crafts, The Abacus Logo, this website and photos are owned and copyrighted by Abacus, and can only be re-used with written permission.